In some cases, timing may work out where you order an item that is on backorder and the order is put on hold after receiving a temporary authorization and then the item comes in before the authorization expires. This is standard practice to confirm the payment method provided.
However, you may see a temporary authorization on your account making your funds unavailable. We do not charge for items until they are shipped from our warehouse. Why do I see a duplicate charge on my account? In addition, some characters from the films have used more than one wand during the film series, and we have select versions of those available as well. The Ollivander wand boxes are part of the prop replica, whereas the collector’s boxes are more for storage than display. The wands are exactly the same, but the presentation is different. Some of our character wands are available in a standard collector’s wand box as well as an Ollivander wand box. Why are there two different wands for the same characters for sale? Unfortunately, as we ship exclusively with UPS at this time, we are unable to ship to P.O. More info regarding international shipping, international shipping quotes, and import fees can be found on our Shipping Page. Regretfully, we are unable to ship globally at this time, but all the countries we ship to can be found in the drop-down list on the address submission portion in the checkout cart. to 5 p.m., EST) to place an order for a gift certificate. Please call our Customer Service team at 1-80 (Monday - Friday, 9 a.m. We do offer Gift Certificates at varying amounts. While we appreciate all of our customer’s feedback and suggestions, please note that these suggestions are accepted for potential consideration and may not be used in the development of future products.ĭo you offer gift certificates or gift cards? We love hearing from our customers! Please contact a member of our Customer Service Team to submit your suggestion or feedback. How can I suggest a new product/provide feedback? Please contact a member of our Customer Service Team for further assistance with placing an order. At this time, the only name tags available for purchase are for the characters that currently come in the Ollivander prop replica box. We do have a selection of name tags available for purchase. Your billing address/name must be correct.Ĭan I order the name tags for the wands separately?
If after several attempts we cannot reach you, your order may be cancelled. You can also call our Customer Service team directly at 1-80 or 70 (international) Monday - Friday 9:00 am - 5:00 pm, EST.ĭelivery may take longer if you have placed an order over $150.00 and we are unable to reach you, as we cannot dispatch the order until contact has been made. Orders may be subject to delays or cancelled if we cannot get in touch. We will leave a message if we can’t get in touch, or send an email to arrange a call. This means that we will get in touch with you via the number provided so we can confirm the card is being used by the cardholder we do this for our customers’ protection. Recently we have noticed an increase in online credit card fraud, so we have implemented a Fraud Policy for all orders over $150. I received an email/voicemail telling me to get in contact. Our resin wands are authentic hand-painted prop replicas, and due to this, they are designed as collectible items and not toys if dropped or mishandled, there is the possibility of damage. By contacting us first, we can provide pre-paid returns labels for damaged or faulty items only. If you have received a damaged or faulty item, please get in contact with us before returning and we will endeavor to get this sorted for you as soon as possible. We hope you’ll be happy with your products, but if you need to return an item for any reason, please refer to The Noble Collection Returns Policy. However, both locations also sell merchandise that we do not produce. We do supply wands to both of those locations, as well as other merchandise. They would have specific information about wholesale requirements and availability.Īre these the same wands I saw at Universal Studios/Warner Bros Studio Tour? Their website is and their phone number is (443) 318-8500. Unfortunately, we would not be able to order products from them to ship to you directly.įor wholesale inquiries, we recommend that you go through Diamond Comic Distributors. As such, sometimes they have products that we do not and vice versa. The Noble Collection US and The Noble Collection UK function as two separate businesses under the same corporate umbrella. Is this the same store as The Noble Collection UK? Can I order a product from you that they have, and you don't? We currently do not have a physical store in the United States. Unfortunately, we do not offer discount codes.ĭo you have a physical store in the United States?